Refund policy

All sales are final.

However, we are happy to replace any order that is damaged during shipping.

If you received a damaged product, please email hello@mountainmoonwax.com. Please also include a description of the problem and a photo of the damage.

To start the process, contact us at hello@mountainmoonwax.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
If you received the wrong item or have changed your mind, please contact us at hello@mountainmoonwax.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mountainmoonwax.com.